Quick Links

Skip to main content Skip to navigation

Main Navigation

Top

Board Policies

Home > breadcrumbs: Administration > breadcrumbs: Board of Education > breadcrumbs: Board Policies >

Working...

Ajax Loading Image

 

2006 Complaint Procedures

2006

Complaint Procedure

 

Good communication helps to resolve many misunderstandings and disagreements, and the board encourages patrons and school staff to discuss their concerns with appropriate school personnel in an effort to resolve problems.  When such efforts do not resolve matters satisfactorily, a complainant should follow the procedures below:

 

  1. The complainant should speak directly to the person with whom he or she is dissatisfied, or to who is responsible for the practice or regulation.  For example, a parent who is unhappy with a classroom teacher should initially discuss the matter with the teacher.  However, this step should be skipped if the complainant believes speaking directly to the person would subject complainant to discrimination or harassment. 

 

  1. The complainant should speak to the building principal, superintendent of schools, or president of the board of education, as set forth below.
    1. Complaints about the operation, decisions, or personnel within a building should be submitted to the principal of the building.
    2. Complaints about the operations of the school district or a building principal should be submitted to the superintendent of schools.
    3. Complaints about the superintendent of schools should be submitted to the president of the board of education.
    4. Complaints involving discrimination or harassment may also be submitted, at any time during the complaint procedure, to the Office for Civil Rights, U.S. Department of Education, in writing at 8930 Ward Parkway, Suite 2037, Kansas City, Missouri  64114-3302 or by telephone at (816) 268-0550.

 

  1. When a complainant submits a complaint to an administrator, the administrator shall:
    1. Determine whether the complainant has discussed the matter with the staff member involved.
      1. If not, the administrator will urge the complainant to discuss the matter directly with that staff member.
      2. If the complainant refuses to discuss the matter with the staff member, the administrator shall, in his or her sole discretion, determine whether the complaint should be pursued further. 
    2. Strongly encourage the complainant to put concerns in writing. 
    3. Interview the complainant to determine:
      1. All relevant details of the complaint;
      2. All witnesses and documents which the complainant believes support the complaint;
      3. The action or solution which the complainant seeks.
    4. Respond to the complainant. 

 

  1. A complainant who is not satisfied with the building principal’s decision may appeal the decision to the superintendent. 
    1. This appeal must be in writing.
    2. The superintendent will investigate as deemed appropriate.
    3. Upon completion of this investigation, the superintendent will inform the complainant in writing of the decision.

 

  1. A complainant who is not satisfied with the superintendent’s decision regarding a complaint may appeal the decision to the board.
    1. This appeal must be in writing.
    2. The board may, but is not required to, receive statements from interested parties and witnesses relevant to the complaint appeal.

However, all matters involving discrimination or harassment shall be promptly and thoroughly investigated.

  1. The board will notify the complainant in writing of its decision.

If the complaint involved discrimination or harassment, the board shall submit its decision within 12 months after it received complainant’s written appeal.

  1. There is no appeal within the school system beyond the board.

 

  1. When a formal complaint about the superintendent of schools has been filed with the president of the board, the president shall:
    1. Determine whether the complainant has discussed the matter with the superintendent. 
      1. If not, the board president will urge the complainant to discuss the matter directly with the superintendent. 
      2. If the complainant refuses to discuss the matter with the superintendent, the board president shall determine whether the complaint should be pursued further. 
    2. Strongly encourage the complainant to put concerns in writing. 
    3. Determine, in his or her sole discretion, whether to refer the matter to the board of education for consideration at a meeting.
    4. Respond to the complainant. If the complaint involved discrimination or harassment, the response shall be in writing and shall be submitted within 180 days after the president received the complaint.

 

The school district prohibits retaliation against any person for filing a complaint or for participating in the complaint procedure in good faith.

 

 

 

Adopted on:             2/14/2005

 

Revised on:               8/8/2016

 

Reviewed on:           5/13/2009

 

Back To Top